Frequently asked questions

Here you will find short answers to questions that often arise during setup and daily use.

Prerequisites

You do not need any special preparation. It helps to be signed in to the correct business when following an answer step by step.

What you will learn

quick answers about setup, differences in what is shown, and publishing
how to troubleshoot payments, refunds, bookings, displays, and campaigns
what information to have ready when contacting support

Where do I start?

Select the business under My businesses, open Get started, and complete the checklist from top to bottom. See the Get started guide.

Menu items depend on your industry, installed apps, subscription, and role. A salon will often see Services, while a restaurant may see Menu, Orders, and Tables.

Check that the item is active/published, belongs to an active category, has a valid price, and is available at the time you are testing. Also check that the widget and business are published.

Do I need to connect payments before publishing?

Only if the customer journey requires online payment. Businesses that accept payment on arrival may have other options. Show the payment method clearly before the customer confirms.

Why is the payment integration still not active?

Some providers require external approval. Open Payments → Providers, read the status, and complete any missing steps with the provider. Do not create multiple integrations to bypass the waiting period.

Is a canceled order automatically refunded?

Not necessarily. Check the payment status and payment log. Cancellation and refund are separate actions.

How long does a refund take?

Finta.no can initiate the refund, but the bank and payment provider determine when the customer receives the money. Check the status in the payment log.

Why can the customer not select a booking time?

Check the booking schedule, service duration, employee/resource, capacity, and existing bookings. Also check that bookings are enabled in the widget.

What is the difference between opening hours and bookable hours?

Opening hours show when the business is open. Bookable hours determine the times customers can reserve. Both must be correct.

How do I give an employee access?

Go to Admin → Employees and select Invite employee. Use the mobile number connected to the employee’s Vipps account, choose Administrator or Employee, and send the invitation. Access is activated when the invitation is accepted.

Why can the employee not find the business?

Check that the invitation was sent to the correct user, has been accepted, and the membership is active. Ask the employee to sign out and in again.

Can I switch between several businesses?

Yes. Select Switch business at the top of the left menu. Always check the name at the top before changing settings.

Why is the display shown as offline?

A display is considered online when it has recently contacted Finta.no. Check power, network, and the browser. If browser data has been cleared or the display shows a code, pair it again. See Displays and device setup.

Is the equipment in the Finta Store compatible with the system?

Yes. Physical equipment sold by Finta.no in the Store has been selected to be compatible with the Finta.no system and the use described on the product page. Check Specifications for the correct display type or payment solution. See Order equipment and services from the Store.

Can Finta.no configure the equipment before delivery?

Yes, when the business requests it and gives permission. Agree on the scope through Messages on the order. The goal is for the equipment to be ready to unpack and use with as little local setup as possible, but power, network, secure pairing, and a controlled test may still be required.

Why is the campaign not being applied?

Check that the campaign is active and within the configured date, time, and weekdays. Also check products/categories, minimum order value, customer group, and usage limits. See Campaigns and discount codes.

What is the difference between the two pages called Campaigns?

The Campaigns app creates discounts and coupon codes used in orders. AI Marketing → Campaigns creates content for Facebook, Instagram, and email.

Why can I not create a partner offer?

The partner must approve the request first. Check that the partnership is active and that your role has access to both Partnerships and Campaigns. Received offers are owned by the partner and are read-only for you.

Why does Partner Insights show no figures?

Finta.no shows partner insights only when at least five customers or redemptions can be grouped safely. Missing figures may therefore mean that the data is below the privacy threshold.

How do I test before publishing?

Use public previews or links in a private browser window. Complete a booking/order with test data and an approved test payment. Do not use real customer data.

What information should I not send to support?

Do not send passwords, one-time codes, API keys, tokens, complete card details, or unnecessary customer data. Hide sensitive fields in screenshots.

How can I get more help?

Select Contact support in Finta Business or email [email protected]. Describe the page, time, action, and error message as specifically as possible.